Introduction of R & D Center
About Us
About Us
Service Features
In order to improve the popularity of the enterprise and establish the corporate image, we are in line with the spirit of "all pursuit of high quality and customer satisfaction", and solemnly promise to you with the principle of "preferential price, considerate service and reliable product quality": the standard service provided will help users to operate safely and stably, the company's perfect organizational structure, strict quality assurance system and high-level technical support team make us confident to provide quality services.
Technical Support
TECHNICAL SUPPORT
Telephone Support Services
If customers have technical problems related to ink in the production process, they can make service requests through the 24-hour service hotline. If the product is our regular product and the customer has product problems in the production process, the customer can easily get technical guidance on operation by describing the problem, so as to improve the utilization rate of ink and the rapid solution of the problem.
Onsite Support Services
If it is not possible to provide on-site support through telephone support service, the company will send technical service personnel within 2 days after receiving the feedback of the problem, and arrive at the site as quickly as possible to assist the customer in solving the problem.
Based on customer questions
According to the problems raised by the customer, the first time to make the fastest response, including the corrective measures taken
Product Support
PRODUCT SUPPORT
01
Provide products in strict accordance with the technical indicators and VOC indicators negotiated between the demander and the supplier. For products with quality problems, the supplier will provide return and replacement and compensate for the losses incurred.
02
Carry out a customer satisfaction survey every six months, carefully analyze customer needs and make improvements.
03
Our dedicated product safety department ensures that the raw materials used in our products meet the international, domestic and tobacco industry quality standards.
Add: No. 1610, Erhuan North Road, Huzhou City, Zhejiang Province
Tel: 0572-2572311
Fax: 0572-2572511
Manufacturing Department: No. 3072, Anbin Road, Binhai Industrial Zone, Shaoxing City, Zhejiang Province
Tel: 0575-81199804
Fax: 0575-81199807
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